Support and Return Policy
Support & Return PolicyThank you for your business! We strive to provide you with high-quality products and exceptional customer service. We understand that sometimes you may not be completely satisfied with your purchase, and we are here to assist you with any refund or exchange requests. Please review our policy below:
a. This policy applies to all purchases made at our store.
b. The policy is valid for a period of 30 days from the original date of purchase.
c. The product must be in its original condition, accompanied by the original packaging, accessories, and proof of purchase (receipt or invoice).
a. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the original purchase date.
b. Refunds will be issued in the original form of payment.
c. We reserve the right to inspect the returned product to verify its condition before processing the refund.
d. Refunds will not include any shipping or handling charges unless the product was damaged or defective upon arrival.
a. If you prefer to exchange your purchased product for another item, you may do so within 30 days of the original purchase date.
b. The exchanged product must be of equal or lesser value than the original purchase.
c. We reserve the right to inspect the returned product to verify its condition before processing the exchange.
d. Exchanged products will be subject to availability. If the desired item is out of stock, we will work with you to find a suitable alternative.
a. While we strive to accommodate all refund and exchange requests, we reserve the right to make exceptions on a case-by-case basis.
b. Exceptions may be made if we suspect fraudulent activity, abuse of our policy, or unethical behavior.
c. In such cases, we may refuse a refund or exchange request or modify the terms and conditions to ensure fairness and integrity.
a. To initiate a refund or exchange, please contact us at email@example.com and we'll dispatch a technician out to your home or business to gather the product along with the original packaging, accessories.
b. Our staff will assist you with the process and guide you through the necessary steps.
c. Please allow a reasonable processing time for refunds or exchanges to be completed.
Please note that this policy is subject to change without prior notice. It is recommended to review the policy each time you make a purchase. For any further questions or clarifications, please feel free to contact our customer service.
Thank you for choosing Wood Computer! We appreciate your business and look forward to serving you again in the future.